Auto Body Shop

PRESTIGE CUSTOMER EXPERIENCE

At Mark Stewart, we’ve built our reputation on years of customer feedback and industry experience. This has allowed us to refine a process designed to deliver the highest-quality prestige smash repairs and a customer experience that exceeds expectations.

Restore your vehicle to pre-accident condition with precision and care

Complete repairs within an agreed timeframe to minimise time off the road

Provide an unmatched level of customer service from start to finish

GOING THE EXTRA MILE FOR OUR CUSTOMERS

Regular Updates

We keep you informed every step of the way via SMS, email, or phone calls.

Replacement Vehicles

 Stay mobile while your car is in our workshop with access to a replacement vehicle.

Insurance Support & Repair Guide

We’ll guide you through the repair process, including dealing with insurers, so you always know what to expect.

Customer Lounge

Relax in our lounge with complimentary coffee, Wi-Fi, televisions, daily newspapers, and even shower and gym facilities.

Extended Hours

We understand that prestige car owners lead busy lives, so our office and phone lines are open for extended hours to make things easier.

Valet Service

 If you can’t get to us, we’ll arrange pick-up or delivery of your vehicle at a time that works for you.

Customer Tours

 If you can’t get to us, we’ll arrange pick-up or delivery of your vehicle at a time that works for you.

Digital Imaging Updates

We can provide progress images for your peace of mind or for insurance purposes.

Lifetime Guarantee

We keep you informed every step of the way via SMS, email, or phone calls.

INVESTING IN OUR TEAM

We believe outstanding repairs start with an outstanding team. At Mark Stewart, we invest heavily in staff training, ensuring our technicians are equipped with the latest repair techniques and manufacturer-approved processes.

To encourage long-term commitment and quality workmanship, we’ve developed a profit-sharing and incentive program for our technicians — a rarity in the industry. Many of our skilled staff have been with us for decades, and our apprenticeship program ensures we retain new talent as they complete their training.

We also have a dedicated Training Director, a highly experienced tradesman, who oversees apprentices and carries out quality assurance checks. This ensures every repair meets the high standards our customers expect.

OUR REPAIR PROCESS

We follow a clear, step-by-step approach designed to get you back on the road quickly — without compromising on quality:

Book a Quote

Contact us by phone, chat or contact form to arrange an inspection.

Receive a Quote

We assess the damage and outline the best repair method.

Get Insurance Approval

We liaise directly with your insurer to get approval for your repair.

Order Your Parts

Genuine parts are ordered and you’re kept updated throughout.

Body & Framework Specs

Vehicles are aligned and restored using manufacturer-approved equipment.

Paintwork & Detailing

Repairs are completed in climate-controlled booths for a factory finish, for a 100% clean finish

Reassembly & Quality Check

Every vehicle undergoes thorough inspections and testing.

Mechanical Repairs

Accident-related mechanical issues are resolved.

Buffing & Polishing

Paintwork is perfected and polished to showroom condition.

Diagnostics

Warning lights and systems are reset using the latest technology.

Final Wash & Inspection

Vehicles are cleaned inside and out before handover.

Collection or Delivery

Choose to collect your vehicle or have it delivered to you.

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